Recreating the same banner, disclaimer, or promotional message in every template and every channel is slow, and it makes updates risky — change one place and you have to remember all the others.

Content Blocks solve this by giving you centralized, reusable content assets you can build once and reuse across channels. A single block can carry rich visual content, HTML, synchronized plain text, Liquid personalization, and Data Connection lookups, all managed from one place in Content Studio.

This guide will walk you through how to create a Content Block in Content Studio, build and personalize it, save it, preview it, and insert it into your templates and campaigns.

How Content Blocks Work

A Content Block is a single, centrally managed asset that adapts to wherever you use it. When you add a block to an Email, it renders the rich content version; when you add the same block to a Mobile Push message, it renders the synchronized plain text version. You manage one source, and each channel resolves the right format automatically.

• Create once, reuse everywhere: Build a block one time and reference it across templates, campaigns, and channels.
• Synchronized plain text: As you build in the visual editor, a plain text version is generated alongside your content in real time. You can show or hide it, review it as the content evolves, and edit it manually when needed.
• Update once, update everywhere: When a block is inserted dynamically using its Liquid reference, the latest saved version resolves wherever it is used.
• Shared across instances and brands: A block can be made available to multiple instances or brands, while the instance where it was created remains the single point of control.

Who controls a shared Content Block? The source instance — the one where the block was created — always owns it. This protects shared assets and reduces the risk of unintended changes.

• Edit and delete: A block can only be edited or deleted in the instance where it was created.
• Visibility: A block may be visible across multiple tenants or brands, depending on configuration.
• Dependencies: Deleting a block or removing tenant access can affect templates and campaigns that depend on it.
• New tenants: New tenants do not automatically inherit previously created blocks unless the blocks are explicitly attached.

Step-by-Step: How to Create and Use a Content Block

Step 1: Open Content Studio and create a Content Block

Content Studio is the central library where you create, search, view, and manage your Content Blocks.

Instructions:

1. Navigate to Plan → Content Studio → Content Blocks.
2. Click "+ Create".
3. Choose your editor:
   • Visual Editor — drag and drop ready-made components to build your block.
   • HTML Editor — use existing code or write your own. (Coming soon.)
4. Give your block a name in the title field at the top of the editor.

Step 2: Build your block in the Visual Editor

The Visual Editor lets you build a Content Block using drag-and-drop content elements. It is split into two main areas, controlled by the tabs on the right:

• Content — add individual content elements to the block.
• Row — structure the layout and control how the block behaves across devices.

Instructions:

1. On the Content tab, drag the elements you need into the block. Supported elements include Title, Paragraph, List, Image, Button, Table, Divider, Spacer, Social, HTML, and Video.
2. Select any element to edit its properties — font, color, alignment, spacing, and more — in the panel on the right.
3. Switch to the Row tab to set backgrounds, borders, rounded corners, and spacing; define mobile stacking and responsive behavior; and build and configure column structures.

Step 3: Personalize with Liquid and Data Connections

Content Blocks aren't fixed content — they can adapt to each customer and campaign at execution time. You can personalize a block using Liquid, apply conditional logic, set fallback values for missing data, and pull in Data Connection lookups to reference dynamic values such as text, offers, or image URLs.

Instructions:

1. Add Liquid personalization tags to your content to reference customer or campaign-level data.
2. Apply Liquid logic as needed — for example, conditional blocks or fallback values so missing data still renders cleanly.
3. To use a Data Connection lookup, copy an existing Data Connection reference from another channel's template and paste it into your block.

Step 4: Save your Content Block

You can save a Content Block at any time during creation. Saving stores the block, makes it available for reuse, and adds it to the shared library.

Instructions:

1. Click Validate to check that your personalization tags are valid before saving.
2. Click Save. On first save, the block name is stored and a unique Liquid reference is generated.
3. Copy the Liquid reference from the Liquid Tag field at the top of the editor to reuse the block elsewhere.

The Liquid reference acts as the block's reusable tag in supported templates:

{{ content_block('termsuk-rbvnr41fw4') }}

Step 5: Preview your Content Block

Preview lets you review a Content Block before using it in a template or campaign, so you can confirm it renders as expected and that personalization is working.

Instructions:

1. Open the Preview tab in the editor.
2. Choose Random customer data to preview with a sample customer, or select Data for customer ID and enter a specific Customer ID.
3. Review how the block renders, and confirm that any Liquid-driven personalization resolves correctly.

Step 6: Insert the Content Block into templates and campaigns

Once saved, a Content Block is inserted using its Liquid reference. The block is resolved dynamically at execution time based on the channel, so the same reference works across channels.

Instructions:

1. Copy the Liquid reference from the block's Liquid Tag field, for example {{content_block('termsuk-rbvnr41fw4') }}.
2. In an Email template, paste the Liquid reference where you want the block to appear.
3. In other channels, such as Mobile Push, paste the same Liquid reference — the block resolves to the appropriate format for that channel.

Use Case Examples

• Compliance footers: Maintain a single regulatory footer (such as responsible-gambling logos and terms) as one block, and reference it across every Email and message so updates only happen in one place.
• Cross-channel campaigns: Build a match-day promotion once — rich visual content for Email, synchronized plain text for Mobile Push — from a single Content Block.
• Multi-brand reuse: Share a common block across brands or instances while keeping ownership and updates controlled from the source instance.

FAQ