Request priority
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Please check this checkbox if this request is for an Optimail Service account
Please choose the correct option for your current Optimove's instance
Please share the name or email of your CSM/Project Manager in Optimove
Will be used to define your Sendgrid dashboard timezone
Kindly share a list of email addresses that you wish to grant access to your Optimail stats. Please separate the addresses using semicolons. If needed, you can also add additional email addresses later on.
Following the warm-up stage, what is your expected average daily sending volume with this account?
The Brand name that will be used in your Optimove site to differentiate between different accounts within the same Optimove site. Fill this in only if you have more than one Brand associated to your Optimove instance. (Please use semicolon separated for multiple entries)
Enter ONE email address used for forwarding spam reports and bounced emails.
This domain name will be used for all “FROM” addresses in this account. For example in "info@yourdomain.com", 'yourdomain.com' is the domain name. NOTE: 1. Make sure this Domain name is NOT used by other ESP of yours. 2. This Domain MUST BE DIFFERENT than the one you defined for other Optimail accounts.
If you plan to migrate an existing IP from an existing SendGrid account to Optimove.
If migrating IP, please provide a list of IP addresses, separated by commas.
The “from” name that will appear in emails unless changed within a particular template
The “from” name that will appear in emails unless changed within a particular template. Please provide a list of “from” email addresses available for selection for your emails. All addresses must be @ the “domain name” specified in section. (Please use semicolon separated for multiple entries)
This email address will be used when recipients reply to emails.
Unsubscribers (track and manage unsubscribes) can either be managed by Optimail or yourself. If by Optimail, an Unsubscribe Tag will be placed in your templates to allow recipients to opt out of emails (those addresses would be recorded in Optimail Unsubscribers list). If you'll be managing the unsubscribe list, you must include a daily list of unsubscribers as part of the daily data feed.
In addition to the unsubscribe link, please select the relevant options for syncing unsubscribes. For more information, you can refer to https://academy.optimove.com/hc/en-us/articles/8778549228957-Subscription-Management
Please define what you would like your unsubscribe message to look like (typically used to support multiple languages, for example: "Click here to unsubscribe"/ "Click aqui para desafiliarse"/ etc.)
Enter the page URL in plain text or as an HTML code to be served by Optimail. Otherwise, the default content will be displayed as : "You have been successfully removed from our mailing list"
Please provide your Sendgrid Account Name. You may find your account name under Settings -> Account Details -> Username
Please share the number of IPs you would like to add to your existing Sendgrid account
Would you like to enable auto warm up for the new IP?
Personalization tags are used to personalize email body and subject content by replacing the tag with customer-specific data at the time the email is generated. Note: You can only add fields that are available in your Optimove database. Consult with your Optimove Customer Success Manager / point of contact regarding your available personalization tags. (Please use semicolon separated for multiple entries)