The Consent Management Page is a new addition that provides a complete view of customer preferences and consent statuses across all channels. This feature enhances transparency, simplifies compliance, and ensures you have the tools to handle customer consent efficiently.

What Does the Consent History Page Do?

• Investigate Consent Status: Easily track the consent status of a specific customer for each channel.
• View History Across Channels: Access a detailed history of changes made to customer preferences for Email, SMS, Push, Web Push, and In-App.
• Download Historical Data: Export consent records for auditing, compliance, or internal use.

How to Access the Consent History Page

• Navigate to the Customer 360 Report. 
• Search for the Customer ID to view. 
• Click the View Consent History button for the page to load.