Our Vanilla Out‐of‐the‐Box solution delivers a consistent data structure tailored for casino operations. Designed for marketers, it enables easy segmentation and personalized campaigns. Below, you will find detailed information on the output attributes for the Casino vertical. 

What Data Should You Send?

To unlock powerful segmentation, predictive insights, and personalized campaigns for your casino, Optimove requires specific data about your players and their activities. Providing accurate and complete data ensures you can leverage the full range of attributes—like demographic details, gaming behaviors, and predictive scores—described in this article. The following data types are essential:

• Customers: Information about your players, such as age, country, and contact preferences, used to build personalized profiles and target specific audiences.
• Transactions: Records of deposits, withdrawals, and bonuses, critical for calculating financial metrics like average deposit amounts and identifying high-value players.
• Games: Details of player gaming activity, including bets and wins, which drive insights into preferences and engagement levels.
• Game Types & Categories: Data on game names and categories (e.g., slots, table games), enabling tailored promotions based on players’ favorite games.

Properly preparing these data sets allows Optimove to deliver the actionable insights needed to engage New Players, retain Active Players, and reactivate Churned Players effectively. See Prepare your data for Optimove for more information. 

What You Will See in Your Instance

Our solution provides a rich set of attributes to help you understand and engage your casino players effectively. Below, each category of attributes is detailed with practical use cases and comprehensive tables.

Demographic Attributes

Demographic attributes provide essential information about your players’ identities and locations, enabling personalized marketing and segmentation. For example:

• The casino company uses the AGE attribute from the Customers table to segment players into different age groups and tailor targeted promotional campaigns that increase engagement and retention.

 

Consent Related Attributes

The consent-related attributes track a customer's communication preferences and verification statuses across channels, including email, SMS, and push, as well as flags for opt-in status, test accounts, and general eligibility—all sourced from the Customers table. A kickoff meeting will be held for each channel to provide specific guidance and ensure proper setup based on the channels in use. For example: 

• The casino uses the ALLOW_EMAIL attribute to send targeted “Welcome Back” offers to Reactivated Players, increasing retention.

Please Note: As consent-related attributes are provided alongside other customer data, you are responsible for managing the associated logic, rules, and maintenance.

Calculated Attributes

Calculated attributes track players’ gaming and financial behaviors, providing insights for targeting high-value players and optimizing campaigns. These attributes are categorized into Frequency Attributes, Monetary Attributes, and Recency Attributes, calculated over the following snapshot periods:

• Lifetime: Daily aggregated data over the entire customer history
• 2 Weeks: Daily aggregated data calculated based on the last two weeks' data
• 1 Month: Daily aggregated data calculated based on the last month’s data
• 3 Months: Daily aggregated data calculated based on the last three months' data
• 1 Year: Daily aggregated data calculated based on the last year’s data

For example:

• The casino uses the AVERAGE_DEPOSIT_AMOUNT attribute to identify high-value New Players and offer them VIP bonuses, boosting deposit frequency.

Note: Attributes marked with * are part of the Activity History feature.

Lifecycle Stage (LCS) Attributes

Lifecycle Stage attributes track the progression of players through different phases of their relationship with the casino, enabling tailored retention and engagement strategies. For example:

• The casino uses the CHURN_FACTOR attribute to identify players at high risk of churning and offers personalized bonuses or free spins to re-engage them before they become inactive.

 

Predictive Model Attributes

Predictive model attributes forecast player behaviors, helping you prioritize retention and conversion efforts for maximum impact. For example:

• The casino uses the CHURN_PROBABILITY_SCORE attribute to prioritize high-risk Active Players for retention campaigns, like personalized loyalty rewards, to prevent churn.

For more information regarding predictive metrics available within the Optimove instance, see the following articles:

• Top Spenders Predictive Model 
• Segmenting Customers by Future Value

Product Attributes – Game History

Product attributes detail players’ gaming preferences, allowing for tailored promotions based on their favorite games. For example:

• The casino uses the GAME_CATEGORY attribute to identify players who prefer slots and send them promotions for new slot games, increasing playtime.

Out-of-the-box Campaign KPIs

Out-of-the-box (OOTB) Campaign KPIs measure the success of your casino’s marketing campaigns by comparing the performance of targeted Player Groups, such as Active Players or New Players, against a control group. These metrics, drawn from the Calculated/Transactional Attributes, help you evaluate how campaigns drive engagement, deposits, and revenue, enabling data-driven optimization.

• Number of Activity Days: Counts days with player activity (e.g., deposits or bets), showing campaign impact on engagement.
• Number of Deposits: Tracks deposit frequency, indicating campaign success in encouraging financial commitment.
• Total Real Casino Bet Amount: Measures real-money bets placed, reflecting campaign influence on betting behavior.
• Total Casino Net Gaming Revenue: Calculates net revenue from casino games, highlighting campaign profitability.
• Total Deposit Amount: Sums all deposits made by players, reflecting campaign effectiveness in driving financial activity.

Understanding Your Casino Players: Grouping and Predicting Behavior (Segmentation Model)

To help you connect with your casino players in the best way, we organize them into groups based on their actions—like how long since they last played on your site or app, how much they bet, or how often they deposit money. This process is called Segmentation. We also use these groups to predict what players might do next, like whether they’ll keep playing or take a break. Let’s break it down into two simple ideas: Player Groups and Behavior Predictions.

Player Groups: Organizing Players by Their Journey

Imagine you’re running a virtual gaming club. You’d want to group your members based on things like whether they've ever deposited money, how actively they engage with your games, or how recently they last played. We do the same with your casino players, organizing them into groups based on where they are in their journey with your casino. We call these stages Lifecycle Stages (LCS), and we look at different details for each stage to understand them better.

Predicting Behaviors

Using LCS, segmentation layers, and other demographical and behavioral attributes Optimove is able to create predictive metrics such as Future Value(FV), Risk of Churn(ROC), Conversion Rate, Reactivation Rate, and Top Spenders(TS) to enhance effective marketing strategies.

Here’s how we group players at each stage of their casino journey:

1. Non-Depositors: Players Who Signed Up but Haven’t Deposited

These players have signed up for your casino but haven’t added money to their account yet. We group them by how long it’s been since they joined.

Segmentation Layer	Details
Time Since Registration	1 Day, Up to 1 Week, Up to 1 Month, 1 to 3 Months, More than 3 Months

Example: A player who registered within the past week but hasn’t yet made a deposit could receive a “Get Started” email offering a bonus—such as 10 free spins—to encourage their first deposit and prompt them to start playing on your app as soon as possible.

2. New Players: Just Started Depositing and Playing

These are players who recently added money to their account and started playing on your casino. We group them by how much they bet, how many deposits they’ve made, how long since their first deposit, and their last activity.

Segmentation Layer	Details
Bet Percentile	Top 10 Percent Bet Amount, 10 to 50 Percent Bet Amount, Bottom 50 Percent Bet Amount
Deposit Activity	3 or More Deposits, 2 Deposits, 1 Deposit
Time Since First Deposit	1 Day, 2 to 7 Days, More than 7 Days
Time Since Last Activity	1 Day, 2 to 7 Days, More than 7 Days

Example: A new player with a high risk of churn—who made their first deposit over 7 days ago and has not deposited since—may receive a push notification offering a “Great Start” bonus, such as a 50% deposit match, to encourage continued engagement on your site.

3. Active Players: Regular Players

These are players who regularly log in and play on your casino. We group them by their recent activity, how much they’ve deposited and bet in the last 3 months, and how often they play.

Segmentation Layer	Details
Time Since Last Activity	1 Day, 2 to 7 Days, 8 to 14 Days, More than 14 Days
Deposit Percentile Last 3 Months	Top 10 Percent Total Deposit Amount, 10 to 50 Percent Total Deposit Amount, Bottom 50 Percent Total Deposit Amount
Frequency Categorical Last 3 Months	1 to 2 Days, 2 to 7 Days, Over 7 Days
Bet Percentile Last 3 Months	Top 10 Percent Bet Amount, 10 to 50 Percent Bet Amount, Bottom 50 Percent Bet Amount

Example: An active player who logs in every 1 to 2 days and is in the top 10% for deposits might get an email with a loyalty reward, like 20 free spins on a new slot game, to keep them engaged.

4. Churned Players: Stopped Playing

These are players who haven’t logged in or played on your casino in a while and might have left. We group them by how long since their last activity, their past deposits and bets, and what stage they were in before they stopped.

Segmentation Layer	Details
Time Since Last Activity	Up to 1 Month, 1 to 3 Months, 3 to 6 Months, More than 6 Months
Deposit Percentile	Top 10 Percent Total Deposit Amount, 10 to 50 Percent Total Deposit Amount, Bottom 50 Percent Total Deposit Amount
Bet Percentile	Top 10 Percent Bet Amount, 10 to 50 Percent Bet Amount, Bottom 50 Percent Bet Amount
Previous Lifecycle Stage	New, Active, Reactivated

Example: A churned player in the top tier of both betting and deposit activity—who hasn’t played in the last two months—may receive a “We Miss You” email offering a 100% deposit match bonus to incentivize re-engagement.

5. Reactivated Players: Came Back After a Break

These are players who stopped playing for a while but recently logged in and started playing again on your casino. We group them by their recent activity, deposits, bets, and how often they’ve deposited since returning.

Segmentation Layer	Details
Time Since Last Activity	1 Day, 2 to 7 Days, More than 7 Days
Deposit Percentile By LCS	Top 10 Percent Total Deposit Amount, 10 to 50 Percent Total Deposit Amount, Bottom 50 Percent Total Deposit Amount
Bet Percentile Last 2 Weeks	Top 10 Percent Bet Amount, 10 to 50 Percent Bet Amount, Bottom 50 Percent Bet Amount
Deposit Activity (Last 2 Weeks)	2 or More Deposits, 1 Deposit, No Recent Deposits

Example: A reactivated player who logged in 3 days ago and made 2 deposits might get a push notification with a “Welcome Back” offer, like 15 free spins, to keep them playing on your app.

6. Dormant Players: Inactive for a Long Time

These are players who haven’t logged in or played on your casino in a very long time, whether they’ve deposited before or just signed up. We group them by their type.

Segmentation Layer	Details
Dormant Type	Players Who Deposited Before, Players Who Never Deposited

Example: A dormant player who never deposited might get an email with a small free credit, like $5, to try a slot game on your site.

Please note that the out-of-the-box customer model excludes players who haven’t been active or registered for over 3 years.

Why This Matters for the Casino Vertical

By grouping your players and predicting their behavior, you can create personalized experiences that make them feel valued. Whether it’s offering a bonus to a new player, rewarding a loyal customer with free spins, or winning back someone who hasn’t logged in for a while, these tools help you connect with your players in the right way at the right time—all through your casino platform.

Want to learn more? Check out this guide: The Optimove Model.