This article specifies the procedure for adding new attributes to your Optimove site (outside of the Data Studio available in the Settings area), by contacting your Customer Success Manager.
Every request must be accompanied by the attached Attribute Request Form, which details the requested attributes, origin data tables, and additional information that is needed to make sure that our Data Integration team has all the necessary information. When completed, the form should be forwarded to your Customer Success Manager.
|| Please note: Any changes to the tables that are made without prior coordination with the Optimove team will cause a failure of your batch data process. Changes must be coordinated with your CSM at least 2-3 business days in advance.
Follow the below guidelines according to your data delivery method:
Database to Database Connection
- Add the table or column.
- Notify your CSM and attach the Attribute Request Form
- In cases where the table includes a “Last Updated Date” column, there are two required steps:
- Confirm that the attribute was added to Optimove
- Only then, update the "Last Updated Date" column to indicate which records were modified (by adding the new value).
Files Delivery
- Provide a sample file of the table’s new data schema, and new fields included (new columns must be added at the end of the file, the initial format and sequence of the fields should not be changed).
- Once Optimove confirms the necessary ETL adjustments, your CSM will coordinate with you the date from which you can start sending files in the new format.
- To update historical values, the first import of the new attributes should contain full historical data.