By using the Data Discrepancies Form, you are providing us the necessary information to complete your request which allows our data teams to better understand the discrepancy and solve it in a more efficient way.  

We have created this form to streamline the process, and it is important to submit the form properly and fill in each field correctly. Submitting the form accurately will prevent mistakes and limit the back-and-forth communication between you and our data team.  

If you want to Submit a Data Investigation Form, you should submit your desired form via this Data Discrepancies form.

Filling in the Form

Please fill in your details at the beginning of the form, and choose the relevant sections from the site where the discrepancy was identified (you can choose multiple request types):

Each choice will open a new text area with the information you need to fill in.

Example:

In order to address your request in the most efficient and fastest way, we require specific information that will help us to understand the root cause of the discrepancy.

In the first part, you will need to elaborate on the data that you see on Optimove Site.

It is recommended to add screenshots so we can better understand the issue and where it is showing:

In the Second part, you will need to elaborate on the data that you expect to see on the Optimove instance (this is based on your data sources which are currently not aligned with the Optimove instance).

Again, it is recommended to add screenshots or any supporting material:

Please Note:

If you encounter difficulties while completing the form, please reach out to your CSM for assistance.