We are excited to announce that Gamify fully supports a dedicated US region. This update introduces a standalone US environment with independent infrastructure, designed to enhance performance, ensure data compliance, and improve scalability for our North American clients.

Here is everything you need to know about accessing the new region and how it affects your campaign management.

What’s New?

The US region is now live and operates completely independently from the EU region. Each region maintains its own databases, APIs, and storage to ensure optimal speed and reliability.

How to Access Your Region

Accessing the correct environment is seamless, whether you are logging in directly or through the Optimove platform.

Direct Login

You can log in directly using the URL specific to your region:

US Users: adact-us.optimove.net
EU Users: adact.optimove.net

Note: If you previously logged into the US region but attempt to visit the EU site (or vice versa), the system will automatically redirect you to the correct environment.

Access via Optimove (App Switcher)

If you access Gamify through the main Optimove platform, the process remains unchanged. Simply click on Gamify (Adact) in the App Switcher.

The system automatically detects your tenant's region.
US Tenants are redirected to the US environment.
EU Tenants remain in the EU environment.

Important Considerations for Campaign Managers

With the introduction of the multi-region environment, there are two key technical details to consider when naming your brands and campaigns.

1. Brand Names Must Be Globally Unique

Brand names are shared across a global domain structure (*.adact.me). Therefore, you cannot use the same brand name in both the US and EU regions.

Example: If a campaign is hosted at my-brand.adact.me in the EU region, you cannot create another brand named my-brand in the US region. You would need to choose a unique variation, such as my-brand-us.

2. Setup Time for New Brands

When you create a new brand or rename an existing one, it may take up to 5 minutes for the changes to propagate globally.

Tip: If you are launching a time-sensitive campaign involving a new brand name, please allow a few minutes for the setup to finalize before the link becomes active.

Information for Existing US Clients

If you are a US-based client who was already using Gamify prior to this update, your account likely currently resides in the EU environment.

No immediate action is required. You can continue to access and manage your campaigns in the EU environment as usual.
Any future migration to the US environment will be handled on a case-by-case basis to ensure your active campaigns, media files, and custom domains are preserved without disruption.